Getting started with aged care services made simple
The new Support at Home program helps older Australians receive the right care to stay living safely and happily in their own homes.
Here’s how you can access funding and begin your journey with Y.E.S Aged Care.
Step 1. Contact My Aged Care
To receive government-funded home care, you’ll need to register with My Aged Care — the national gateway for aged care services.
You can do this by:
📞 Calling 1800 200 422
💻 Visiting www.myagedcare.gov.au
A trained assessor will:
Once approved, you’ll receive a Support at Home level (similar to the current Home Care Package levels) and can choose Your Enabled Services as your provider.
Step 2. Choose Y.E.S Aged Care as Your Provider
When you’re ready to start your services, simply tell My Aged Care that you’d like Your Enabled Services to manage your package.
We’ll guide you through every step of the setup and transition — including any transfer from an existing provider.
We can also help you with:
Step 3. Our Y.E.S Intake & Onboarding Process
Once we receive your referral or enquiry, our team begins a simple, person-centred intake process to ensure your care is built around you.
Step 1: Welcome & Initial Contact
Our friendly Intake Officer or Care Coordinator will call you (or your nominee) to discuss your current supports, needs, and goals.
We’ll explain how the Support at Home system works and answer any questions about costs, services, and timeframes.
Step 2: Care Planning & Assessment
We’ll book a face-to-face or phone assessment to:
From there, we’ll create your Personalised Care Plan, outlining the services and schedule that best suit you.
Step 3: Service Agreement & Budget Setup
We’ll prepare a clear, easy-to-read Service Agreement and show you exactly how your funding will be used.
Once you sign and approve your plan, services can begin — often within days.
Step 4: Service Commencement
Your Care Coordinator will introduce your support team and confirm start dates.
You’ll receive contact details for our:
Step 4. Ongoing Support & Reviews
We don’t just set up your care — we stay with you every step of the way.
Your Care Coordinator will:
You’ll always have a say in what happens next.
If you’re ready to start your aged care journey — or just want to understand your options — our team is here to help.