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how to get Support at Home (SaH)

There are a few steps involved in setting up your Support at Home (SaH), and we will explain them to you in detail. We’re here to help you navigate through this process.

Step 1: Check Eligibility

You must be 65 years or older (or 50+ for Aboriginal and Torres Strait Islander people) and need assistance with daily activi-ties. Eligibility is determined through an Aged Care Assessment.

Step 2: Apply for an Assessment

Contact My Aged Care at 1800 200 422 or visit www.myagedcare.gov.au

  • They will ask questions about your health, lifestyle, and care needs.

Step 3: Assessment

  • A trained professional (nurse, social worker, or health care assessor) will visit you at home.

They will determine the level of support you need and whether you qualify for Support at Home (SaH)

Step 4: Receive Your Approval Letter

  • After the assessment, you’ll receive a letter confirming your approved level of care (Level 1–8, with Level 8 being the highest need).

You will be placed on the national waiting list. Some of your aged care costs will depend on your financial circumstances. To find out how much you will pay for Support at Home, you will need an income or means (income + assets) assessment.

Step 5: Wait for an Allocation

  • The wait time varies, typically 3 - 12 months depending on demand.

You will receive a letter when your funding becomes available.

Step 6: Choose a Home Care Provider

  • Once you receive your assigned package, you have 56 days to choose a provider (extensions are possible if needed).
  • Compare providers based on services, costs, and flexibility.

Sign an agreement with your chosen provider.

Step 7: Start Receiving Services

  • Your provider will create a care plan based on your needs and preferences.

The government pays your package funds to the provider, who manages your care services.

Step 8: Annual Reviews & Future Adjustments

  • Your needs may change, so regular reviews ensure your package continues to meet your requirements.
  • If you need more support, you can request a higher-level package.

If you or someone you know needs help navigating the process, Your Enabled Services can assist with finding the right care and provider options!