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Need help with catheter care & insertion?

Appropriate catheter care is important to prevent complications such as infections, bladder stones and injury to the urethra.
With a combination of nursing advice and service, personalised Care Plans, Telehealth Support and Carer training we’ll provide you with the support you need to live well with a catheter.
Catheter Care at Home

Our team of home nurses can help with catheter insertion and care, as well as changing, emptying, and cleaning of urine collection bag.

Under the Guidelines for safe & acceptable catheter care in the community ACIA stipulate that

Registered nurse are required to:
  • Change a suprapubic catheter
  • Change an indwelling catheter
Support workers may NOT:
  • Perform any duties that must be attended to by a Registered Nurse.
Support workers may:
  • Perform any task on the plan, apart from those that must be performed by a Registered Nurse (or other suitably assessed person), after having completed competency training and assessment and signed off as competent by the service provider.

Our team are also trained on the connection of Uroshield. This breakthrough technology and ultrasound device reduces the risk of catheter associated urinary tract infection (CAUTI). It can also provide potential relief from spasm, catheter pain and prevents the attachment of bacteria to the catheter of long term users reducing the risks of catheter associated infections. Your Enabled Services (Y.E.S) can provide clients with information on how to find out more on the Uroshield product.

Your Enabled Services (Y.E.S) operate our catheter care services in line with the guidelines set out by Australian Community Industry Alliance specifically ACIA 014 Catheter Care by Support Workers in the Community.

Telehealth support – Preventing infection & complications

We can arrange a Telehealth Catheter consult that can provide you with strategies to help prevent any issues you may have with your catheter. You will be able to explain any discomfort and issues with equipment and they will work with your carer, GP or Urologist to solve problems as quickly as possible. This consult could not only solve your problems but provide you with a more financially viable catheter solution.

How does Catheter Care work?

Step 1
Simply just call us at 0499 884 559 and our friendly Care team will explain the range of services and benefits of working with us such as:
  • No Management Fee
  • Transparent Pricing
  • Dedicated Care Professionals
  • Personalised Care Plans
  • Long Term Care Packages
  • Care Reporting
Step 2
Our Care team will then work with you to develop a personalised Care Plan based on your health status, care requirements, and additional preferences.
Step 3
Your personalised care begins.
Step 4
Ongoing care :-
If you have any issues with your catheter equipment or have the start of some possible complications then we offer a Telehealth Catheter Service just call us on 0499 884 559 to arrange a call back from a practitioner who can guide you or your carer.
National Disability Insurance Scheme (NDIS)
You may use your NDIS funding to engage our disability support services if:
• You self-manage your NDIS funds
You may directly book services with Y.E.S and we will issue you the service invoice for you to submit to claims.
• A plan manager manages your NDIS funds
You may connect Y.E.S with your plan manager to facilitate service bookings using your NDIS funds.
We also support both private clients and in the near future people with government HomeCare packages NDIS agency managed.
So call our Care team today at 0499 884 559 if you or your loved one require support with catheter care at home, our team of nurses and support workers can help.

Urinary Catheter Care Training for Support workers and carers

This program is designed specifically for support workers and carers to obtain the essential knowledge and skills to assist clients and loved ones to manage their urinary elimination needs via a catheter or external drainage device. Staff engaged in catheter management must be familiar and observant for signs of, wound infections, urinary tract infections, urinary retention, adequate urinary output and delirium.
Clinical Practitioners will demonstrate and explain infection control guidelines, the management of different types of catheters and external drainage devices and discuss potential complications. This training is recommended to be face to face, however a video conferencing services is also available.
The training goes for 2 hours and 30 minutes and participants will be assessed on;
  • Being able to recognise the infection control requirements for handling and cleaning urine drainage bags
  • Demonstrate the changing of a urine drainage bag.
  • Demonstrate the emptying of a urine drainage bag.
We recommend that support workers and carers not change a catheter so as to minimise psychological trauma to clients undergoing or have a catheter insist.